Refund Policy

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1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from beautystyleelite.ddd. We want you to be satisfied with your purchase.

2. Company Information

Company Name: Beautystyleelite

Address: Grefsenveien 9B, 0482 Oslo, Norway

Email: customer@beautystyleelite.world

Phone: +47 22 22 90 70

3. Right of Withdrawal

In accordance with Norwegian consumer protection law (Forbrukerkjøpsloven, Act No. 27 of 21 June 2002) and the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

4. Return Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receive the product.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by contacting us:

5. Return Conditions

5.1 Product Condition

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be in its original packaging
  • Include all original accessories and documentation
  • Not be damaged or tampered with

5.2 Return Process

To return a product:

  1. Contact us within the 14-day withdrawal period
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and shipping address
  4. Ship the product back to us using a trackable shipping method
  5. Keep proof of shipment until your refund is processed

6. Refund Process

6.1 Refund Timeline

Once we receive your returned product and verify it meets return conditions:

  • We will process your refund within 14 business days
  • Refunds will be issued to the original payment method
  • You will receive a confirmation email when the refund is processed

6.2 Refund Amount

You will receive a full refund of the purchase price, excluding:

  • Original shipping costs (unless the product was defective or incorrect)
  • Return shipping costs (unless the product was defective or incorrect)

7. Return Shipping Costs

You are responsible for the cost of returning the product unless:

  • The product was defective or damaged upon arrival
  • We sent you the wrong product
  • The product does not match the description

In such cases, we will cover the return shipping costs.

8. Exceptions

The right of withdrawal does not apply to:

  • Products that have been opened and used beyond what is necessary to establish their nature and characteristics
  • Products that have been damaged due to customer misuse
  • Products that cannot be returned due to health or hygiene reasons if unsealed

9. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately within 48 hours of receipt
  • Provide photos of the defect or damage
  • We will arrange for a replacement or full refund
  • We will cover all return shipping costs

10. Wrong Product Received

If you receive the wrong product:

  • Contact us immediately
  • Do not open or use the product
  • We will arrange for the correct product to be sent
  • We will cover all return shipping costs

11. Cancellation Before Shipment

If you wish to cancel your order before it is shipped:

  • Contact us as soon as possible
  • We will cancel your order and issue a full refund
  • Refunds are typically processed within 5-7 business days

12. Refund Method

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days after processing.

13. Contact for Returns

To initiate a return or request a refund, please contact us:

Email: customer@beautystyleelite.world

Phone: +47 22 22 90 70

Address: Grefsenveien 9B, 0482 Oslo, Norway

Please include your order number and reason for return in your communication.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

15. Consumer Rights

This policy does not affect your statutory rights as a consumer under Norwegian law, including the Consumer Rights Act (Forbrukerkjøpsloven).

If you have concerns about your consumer rights, you may contact:

Forbrukertilsynet (Norwegian Consumer Authority)

Address: Postboks 4597 Nydalen, 0404 Oslo, Norway

Phone: +47 23 400 500

Email: post@forbrukertilsynet.no

Website: www.forbrukertilsynet.no

You also have the right to seek assistance from the European Consumer Centre Norway (ECC-Norway) for cross-border disputes.